HouseOfRoses UK offers free delivery on rosebears products for all UK orders via Royal Mail 48 & Royal Mail 24 Tracked and Signed. Delivery should normally take 2-3 working days depending on the time you place your order. You will be given an estimated delivery date at the basket page.
Royal Mail 48 Tracked: Orders are usually dispatched the same day when placed before 5:00pm Mon-Fri. It should normally take 3-4 working days for delivery.
Royal Mail 24, Royal Mail: Orders placed before 3:00pm are usually dispatched the same day Mon-Fri. Orders after this threshold will be dispatched the next working day.
We dispatch our express orders via two different delivery options. The services available are Royal Mail 24 Tracked (not guaranteed) £10.00, Royal Mail Special Delivery before 1pm (guaranteed) £20.00 Royal Mail Special Delivery is our only guaranteed Saturday service.
DPD express delivery service includes door to door tracking, SMS alerts and a one-hour time slot for delivery so you know exactly when to expect your package.
HouseOfRose UK accepts no responsibility for transport delays or circumstances outside of our control causing late delivery. If no one is available at the postal address provided at the time of delivery, a note will be left to advise you or Royal Mail may deliver to a neighbour. Recipients can opt out of Delivery to neighbour and can also nominate a specific neighbour if they wish. Details of how to do so can be found here: https://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour
We allow collection at:
If you would like to return your order, please contact us via email or telephone prior to sending your parcel back. Houseofroses.uk accepts returns on all orders, as long as you notify us within 14 days of receipt that you're wanting to return your order. You then have a further 14 days to physically return the products. You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. Please note that we will only cover the cost of standard shipping for this. If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense).